Do I have to pay sales tax?
Because we have inventory in Amazon's fulfillment centers in several states we are required to collect sales tax in those states. If your company/organization is exempt from sales tax then please first create an account then email the sales tax exempt certificate to firstname.lastname@example.org and we'll update your account to not collect sales tax. Sorry about the inconvenience.
I have a question about my charges:
Click the "My Account / Order Status" link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right-hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).